Shipping and Delivery Policy for ezie.io

Thank you for shopping at ezie.io. We understand that getting your items quickly is important to you, so we make every effort to process your order as fast as possible. Here are the details regarding our shipping and delivery procedures:

1. Shipping Providers

We use third-party shipping providers, such as Shiprocket, to deliver our products. Our choice of courier varies depending on your delivery location and the package weight.

2. Shipping Costs

Shipping costs are calculated based on the weight of the items and the destination. The total shipping cost will be displayed at checkout before you finalize your purchase.

3. Shipping Times

Orders are typically processed within 2-3 business days. Shipping times vary based on the destination but are usually between 5-10 business days within India. Please note that delivery times are estimates and may be subject to delays due to weather conditions, holidays, or unforeseen circumstances. In worst situations due to problem from delivery partner the maximum delivery time is considered as 14 days. Minimum shipping time is 5 days.

4. Tracking Your Order

Once your order is shipped, you will receive a tracking number via email. You can use this number to track your order on the Shiprocket website or through the tracking link provided in the email.

5. Delivery

Deliveries occur Monday to Saturday, typically during business hours. Exact delivery times cannot be guaranteed. If you are not at home during delivery, the courier will leave a card with instructions on how to retrieve your order.

6. International Shipping

Currently, we do not offer international shipping and only deliver within India. Please check back in the future as we expand our services.

7. Missed/Failed Deliveries

If a delivery attempt is unsuccessful, the courier will make additional attempts. After multiple failed attempts, your order may be returned to our warehouse, and a restocking fee may apply. If you foresee any issues that may affect your delivery, please contact our customer service to make alternative arrangements.

8. Damages and Issues

Please inspect your order upon reception and contact us immediately if the item is defective, damaged, or if you receive the wrong item, so that we can evaluate the issue and make it right.

9. Contact Us

If you have any questions about our Shipping and Delivery Policy, please contact us at: support@ezie.io

Address: Kisus Enterprises, Pallazo , Office No:111, Near Wisdom World School, Hadapsar, Pune, Maharashtra, 411028, India.