Cancellation and Refund Policy

You may cancel your order within 24 hours of placing it for a full refund.
To cancel an order, please contact our customer support team at support@ezie.io with your order details.
Orders cannot be canceled after they have been shipped. In such cases, please refer to our Returns Policy.

We offer refunds for eligible returns within 7 days of delivery.
To be eligible for a refund, the item must be unused and in the same condition that you received it. It must also be in the original packaging.
Refunds will be processed within a specified number of business days (please define this number based on your operational capabilities) after we receive the returned item.
Shipping costs are non-refundable, and customers are responsible for return shipping fees unless the return is due to a mistake on our part.
Refunds will be issued in the same form of payment used for the original purchase.

To request a refund, please contact our customer support team at support@ezie.io with your order details and reason for the return.
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item and whether your refund has been approved or rejected.
If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within a specified number of business days (please define this number based on your operational capabilities).

Certain items are not eligible for refunds, including gift cards, downloadable software products, and perishable goods.

If you receive a damaged or defective item, please contact us immediately at support@ezie.io. We will work with you to resolve the issue and provide a replacement or refund as necessary.

If you haven’t received a refund yet, first check your bank account or credit card statement.
If you still have not received your refund after a specified number of business days (please define this number), please contact us at support@ezie.io.

If you have any questions about our cancellation and refund policy, please contact our customer support team at support@ezie.io.

Office Address: Kisus Enterprises, Pallazo , Office No:111, Near Wisdom World School, Hadapsar, Pune, Maharashtra, 411028, India.